FAQ

On this page you will find almost all the questions you may have regarding 'UNITED'

Q. What is the minimum quantity of order?
We do not maintain any such criteria as no order is small or big for us. However, considering the freight charge structure, overall cost of a small consignment is more than any usual size of consignment.

Q. What are the terms of payment?
We have very simple terms of payment for client's convenience, such as:

PRE-PAYMENT: This is one of the most ideal mode of payment for smaller orders. Along with being convenient it also minimizes bank charges. Payment through bank drafts / cheques drawn in the name of “M/s United Surgical Industries” is accepted by us. However, transfer to our Bank account is more convenient and faster.

ADVANCE PAYMENT IN PART : For larger orders, client may place the order with an advance payment of 50%. And the balance will be paid through a designated bank against the delivery of documents. The customer needs to pay the bank charges.

LETTER OF CREDIT: Irrevocable L/C is the best way of payment - wherein the customer pays all bank charges, excluding our bank charges.

Q. What are the details of the bank?
The bank details are as follows:
Bank of Baroda
Patparganj ,
New Delhi (India) - 110092

Note: Please inform us before / after initiating any payment to our bank account.

Q. What are the freight charges?
The modes of shipment we prefer are Sea Freight and Air Freight. However, we also ship orders through Post parcels, Couriers etc., as per the specific instructions received from customers. The shipping charge will depend on various factors like weight / volume of the shipment, destination to which it has to be shipped and the mode of dispatch.

The client may ask for prices inclusive of freight charges or opt for receiving a consignment on the basis of 'Freight to Pay'. The Cost Insurance and Freight rates are quoted if the exact quantity, destination and mode of dispatch are intimated beforehand.

Q. How can I get a Quote?
To receive a quote please fill the Enquiry Form. available in this website. You can also view the Contact Us segment for details of other modes of contacting us.

Q. How can I get Price List / Catalog?
Please fill the query form available in this website or view our contact details and forward a request though email / telephone / fax for price list or catalog.

Q. What are the quality certifications that UNITED has?
Right from the incorporation, quality has been of utmost importance for UNITED. So, we have a well laid quality management system in place. Our focus on total quality management and good manufacturing practices guarantees products & services in compliance with the current regulation.

We ensure to deliver highest standard of surgical / hospital appliances, instruments and more tested on defined parameters to ensure safety and performance. With our consistent efforts to achieve excellence in all the spheres of the business, we have been certified with the following:

ISO 9001: 2008 Certification: UNITED got ISO 9001 certification in the year 2005, which has been upgraded to ISO 9001: 2008.
CE: UNITED possess CE certificate for full range of Hospital Furniture (Hospital Beds, Delivery Beds/Table, Surgical Operation Table, Patient transfer Trolleys, Neonatal Equipment, Examination Tables, Ward / O.T.Equipment and Surgical Operating Lights etc),
ISO 13485 : 2003 Certification: Always leading in quality, UNITED is ISO 13485:2003 certified.
ISO 14001 : 2004 Certification : UNITED is ISO 14001 : 2004, which shows a company is friendly to the environment.

Q. How one can contact UNITED?
Very simple and easy! Either contact us on the address given below or e-mail your business query. Our responsive customer care team will respond to your query at the earliest.